Refund policy

1. Return Policy / Point of delivery and passing risk

Cancellation of goods must be made within 48 hours after making the order or before goods are dispatched. This process may involve fees (see clause 9 Return of goods). If you wish to cancel our order, please contact our customer service team on 08 8486 1052. Goods are non-returnable non-exchangeable unless goods are:

1. Damaged – replacement good/s will only be shipped after we receive the damaged item/s.
2. Does not fit your vehicle according to buyers’ specifications – only apply to wheel and tyre packages.
3. All items returned to Wheel & Tyre Kingdom must be packed and wrapped safely and received in a resaleable condition with no damages to any part of the wheel.

All returns must be made within 14-days from purchase via our Return Procedure with a valid form, please send us an email to info@wheelandtyrekingdom.com.au with your request.

• Products must be in original packaging and in a new and resalable condition.
• Any product that was used or fully/partially installed is non-returnable.
• Any shipping costs are not covered.
• They are a few exceptions for items that cannot be returned include:
• Items Marked “Non-Returnable” (clearly indicated on the product page before placing your order)
• Personalized Items (custom engraved, embroidered, or painted).
• Any goods marked down on special or clearance cannot be returned or exchanged.

Unless otherwise agreed in writing. Buyer shall take delivery of the goods at the buyer nominated delivery address and risk in respect of the goods shall pass on such delivery. To the extent that the seller accepts responsibility for damage goods in transit, such responsibility shall end upon delivery into buyers’ store to his authorized agent. In any event, seller will accept no liability for damage to goods in transit not notified in writing to it and to the carter concerned within 48 hours after delivery of the goods to buyer.

Return of goods / Cancellation Policy

• Except in accordance with clause 1 here of, no goods shall be returned without prior written consent of seller and where goods are returned without such consent, the same shall be returned to the buyer at buyer’s expense.
• Manner of return
Unless otherwise agreed by seller, all returns should be made via the authorized sellers transport making the initial delivery and all returned goods must be accompanied by an itemized credit claim signed by an officer /employee of the buyer stating the reason for the return goods unless relevant invoice number (s) are quoted if any returned goods are damaged or destroyed on or prior to return sellers warehouse.
(a) All costs involved with wheels, tyres or accessories returned to the seller shall be the sole burden of the buyer unless otherwise agreed upon by the seller. Returned goods must have a freight fee paid for prior to being returned. Any goods returned without consent of the seller shall be kept in the sellers’ possession with no action taken until freight fees have been paid for. Any goods not accepted by the buyer from the courier may incur further delivery fees in accordance with courier resending fees.

(b) Wheels/Rims that have been fitted with tyres will not be accepted for return

(d) Tyres will not be accepted for return if they have been mounted to wheels

(e) 25% cancellation/exchange/refund fee applies on all orders cancelled by the buyer for personal reasons if accepted on the seller’s behalf.

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Refund policy